Warranty, Returns and Refunds


All products sold by Attiva spa are covered by the legal warranty for defects of conformity, as per articles 128-135 D. Lgs. 206/2005, to be reported within 10 days of discovery. In order to benefit from warranty service, Customer will have to keep the documentation that will be received upon delivery of the goods.
No defects in product conformity are considered as non-substantial variations in form, size, color, inevitable and typical of glass processing and are characterized by craftsmanship.

Right of withdrawal.

The right of withdrawal is subject to the following conditions (Article 67 of the Consumption Code): the Private Client (non-owner of VAT Party) may, under applicable law, exercise the right of withdrawal. In order to exercise this right, the Client must send to Attiva spa a notice by mail at azsales@attiva.it within 10 working days from the date of delivery of the goods by indicating the RESO statement on the subject of the mail. This communication must include the order number in the confirmation email and the accompanying invoice of the goods. The only customer charges will be for shipping the product to the sender. All products must be returned intact (no signs of wear, abrasions, scratches, scratches, deformations etc.) complete with all their accessories and accessories, as per the product's inadmissibility. The goods will have to be returned with a parcel insured in Porto Franco; No parcel shipped on the mark or assigned port will be withdrawn by Attiva spa. Attiva spa also does not offer refunds or returns on any custom product based on Customer's requests. Returns will be accepted within 3 working days from the date of delivery of the parcel to our warehouse. After accepting and verifying the integrity and status of the product made (which must be provided with the tag and the seal if applicable) Attiva spa will require its bank to repay and at the same time will be sent the corresponding confirmation email. If the payment was made by credit card, the Attiva Spa reference bank will make a refund within 7 business days after it has received the refund. The time it takes to view the refund depends on the institution that issued the card. Payments made via PayPal normally make refund visible within 24 hours of attending Attiva's receipt.