Customer Service

Complaints

Any customer complaint must be made by contacting the Abate Zanetti Srl Customer Service at 041.2737711 at the following times: Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00 (excluding holidays) or by mail: info@abatezanetti.it.


Attiva spa will also not be liable for damages, losses and costs incurred by the Customer as a result of the failure to execute the contract, since the Buyer is entitled only to the full refund of the price paid and any additional charges incurred.

Limitations of Liability

Attiva Spa can not be held liable for any misuse, misuse or abuse of the products sold.


Attiva spa is not responsible for the work of third parties acting as independent auxiliaries in the management or execution of payment transactions, delivery of goods and any other operation connected with the execution of contracts concluded through the site.


Attiva spa is not responsible for any fraudulent and illegal use that can be made by third parties, credit cards and other means of payment upon payment of purchased products.
Activating the spa at no time during the purchase procedure is able to know the buyer's credit card number which, through a secure connection, is sent directly to the bank's manager.

Major Force

Neither party will be liable for the total or partial failure or for the delay in the performance of its obligations under this contract that are caused by an event that can not be prevented (major force).


Force majeure events may include, as a mere example, wars, riots, insurrections, serious security disruption to the Internet, technical failure, unauthorized access and / or intrusion into web site servers, strikes of any form, telematic or phone failures.


If a party assumes an event of force majeure, it must inform the other party within 5 working days of the occurrence of the occurrence or the risk of the occurrence of that occurrence.


The parties agree to meet in order to jointly determine the terms and conditions for compiling the orders during the occurrence of an event of force majeure.


After a (1) month of interruption due to an event of force majeure, Attiva spa may choose to cancel the orders and, where appropriate, to repay the Customer.

Applicable law and Competent forum.

The sales contract between the Customer and Attiva spa is governed by Italian law. For civil disputes concerning sales contracts between the customer (as a private consumer) and Attiva spa concluded through the site, territorial jurisdiction is indisputably the judge of the place of residence or domicile of the Customer, where he/she is located in Italy. In all other cases, territorial competence is indisputably the Venice Forum.